mv77's Privacy Policy

mv77 collects the following types of information from its users:

1.1 Identity Information

We collect the name, date of birth, mobile number, and email address you provide at the time of account registration. This information is essential for verifying your identity and managing your account.

1.2 Financial Transaction Information

Transaction details made through bKash, Nagad, or Rocket during deposits and withdrawals (amount, time, transaction ID) are recorded in our system. We never collect your payment PIN or password.

1.3 Device and Browser Information

Your device type, operating system, browser type and version, IP address, and usage time are collected automatically. This helps us display our site correctly on all types of devices.

1.4 Usage Information

We collect behavioral data such as which games you played, how long you were on the site, and which pages you visited — for analysis purposes, so we can further improve the quality of our service.

mv77 uses the collected information for the following purposes:

• Creating, verifying, and managing accounts.
• Processing deposits and withdrawals.
• Delivering bonuses and promotional offers to you.
• Ensuring the security of our platform and preventing fraud.
• Analyzing user experience to improve service quality.
• Meeting legal obligations.
• Providing customer support — via 24/7 live chat and email in both Bengali and English.
• Supporting the implementation of responsible gaming policy.

The mv77 website uses cookies and similar technologies. Cookies are small data files stored in your browser that hold information about your visit.

3.1 Essential Cookies

These are necessary for the core functionality of the site — such as maintaining login sessions and saving form data. Disabling these will prevent the site from working properly.

3.2 Analytical Cookies

We use analytical cookies to understand how users are using our site. These help us know how many people visited a specific page or which feature is more popular.

3.3 Functional Cookies

These cookies are used to remember your preferred language or settings, making your experience more personalized.

You can control or delete cookies from your browser settings. However, this may limit some services.

mv77 does not sell your personal information. However, information may be shared in a limited way in the following circumstances:

• Service Partners: With payment processors, technology infrastructure providers, and game suppliers — only the information necessary for their own work is shared.
• Legal Requirements: Information may be disclosed in response to a court order or a request from a legal authority.
• Fraud Prevention: Limited information may be used to ensure account security and to detect fraudulent activity.
• Business Transfer: If ownership of the business ever changes, user information may be part of that transfer — however, the new authority will be bound to comply with this privacy policy.

Your information will not be shared with any third party that is not connected with mv77.

mv77 uses industry-standard security technology to protect your information:

• SSL Encryption: All data transfers between your browser and our servers are encrypted using SSL technology.
• Secure Data Storage: Stored information is kept in encrypted form and unauthorized access is prevented.
• Access Control: Only authorized personnel can access the necessary information.
• Regular Security Reviews: Our systems undergo regular security testing.
• Two-Factor Authentication: Additional verification is applied for high-risk operations.

However, no method on the internet is 100% secure. Therefore, you also have a responsibility to keep your login information confidential.

mv77 retains your information only for as long as necessary:

• Information for active accounts is retained while the account remains active.
• Even after an account is closed, some information may be retained for a set period to meet legal obligations.
• Transaction-related records are retained for a specific period in accordance with financial regulations.
• Once the retention period ends, information is securely deleted or anonymized.

Every user registered on the mv77 platform enjoys the following rights:

7.1 Right to Access Information

You can contact us at any time to find out what information we hold about you.

7.2 Right to Correction

If any of your information is incorrect, you can request that it be corrected.

7.3 Right to Request Deletion

Beyond legal obligations, you can request that your personal information be deleted. However, this may result in your account being closed.

7.4 Right to Object to Processing

You have the right to object to the use of your information for specific purposes, particularly in relation to marketing communications.

To exercise these rights, see the contact section below.

mv77 is an adults-only platform — for those aged 21 and above only. We do not knowingly collect any information from minors.

If we become aware that a minor has created an account, that account will be immediately closed and the associated information will be securely deleted. If you believe a minor is using our services, please let us know.

The mv77 site may sometimes have connections to external services or content — such as game providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, etc.). These third parties have their own privacy policies and manage them independently.

mv77 is not responsible for the privacy practices of third-party sites or services. You are advised to read the individual policies of those sites.

mv77 reserves the right to amend this privacy policy from time to time. When the policy changes, a new version will be published on this page with an updated date.

For significant changes, users may be notified via email or through the platform. Continued use of the site after changes have been made will be considered as your acceptance of the new policy.

Therefore, you are advised to visit this page regularly to stay up to date.

mv77 believes in responsible gaming. To this end, we may analyze your gaming behavior — the purpose being to identify signs of addiction and to provide support in a timely manner.

If we notice unusual gaming patterns, our team may reach out to you. This information is not used for advertising.

To learn more about responsible gaming, please read our detailed guide: Responsible Gaming Guide

If you have any questions, concerns, or requests regarding your information related to this privacy policy, please contact us through the following:

We will try to respond to your request as quickly as possible.