❓ Frequently Asked Questions
Answers to all your questions about mv77
From account login to deposits, verification, and withdrawals — everything you need to know about mv77, all on one page.
Welcome to mv77. This page was created to give direct, clear answers to the questions most frequently asked by players in Bangladesh. Whether you're facing an account issue, confused about depositing via bKash or Nagad, or want to know about withdrawal times — you'll find all the answers here. The questions are organised into four sections below; tap any question to expand the detailed answer.
SSL Secured
Withdrawals in 15 min–2 hours
Min. deposit ৳100
24/7 Support
Frequently Asked Questions
Find your question from the sections below.
Account Questions
First, make sure you're entering the correct username and password. Turn off Caps Lock if it's on. If the problem continues, clear your browser's cache and cookies and try again. If that still doesn't work, contact mv77's 24/7 live chat support — the team is always ready to help in Bengali.
No. Under mv77's rules, only one account is allowed per player. If you try to open multiple accounts using the same device, phone number, or ID, all of those accounts may be suspended. If you're having any trouble, contact support directly.
For security, use a mix of uppercase and lowercase letters, numbers, and special characters (such as @, #) in your password. Avoid simple passwords (such as 123456 or your own name). Usernames generally cannot be changed once set, so choose carefully at the time of registration.
Use the "Forgot your password?" option on the login page. After verifying your registered phone number or email, you'll be given the chance to set a new password. If you run into trouble with that process, email [email protected] or get help via live chat.
Deposits
Log in to mv77, go to the Cashier or Deposit section, and select bKash. Follow the instructions provided, enter the amount, and complete the transaction. The minimum deposit amount is ৳100. Funds are usually credited within a few minutes. You can also make the payment through the bKash app or by dialing *247#.
Wait a little while — there may be a short delay during periods of high network traffic. If the deposit still doesn't appear after 15–20 minutes, get the transaction confirmation number (TrxID) from your mobile banking app and send it to mv77 live chat or to [email protected]. Our team will verify it quickly and resolve the issue.
The minimum deposit amount across all payment methods at mv77 is ৳100. Whether you deposit via bKash, Nagad, or Rocket, the minimum is ৳100. This has been set with players from all walks of life in Bangladesh in mind.
Yes, Nagad is fully supported. Select Nagad in the deposit section and make the payment following the instructions. This mobile financial service from the postal department is just as easy to use as bKash, and the minimum deposit is the same — ৳100.
mv77 currently supports three mobile financial services — bKash, Nagad, and Rocket. Rocket is the mobile wallet of Dutch-Bangla Bank. Both deposits and withdrawals are possible through all three methods, and the minimum deposit is ৳100 in all cases.
Account Verification
Verification is primarily to ensure the security of your account. It confirms that the account is being operated by its rightful owner and that no one else can misuse it. mv77 considers this process important for maintaining a fair play and fraud-free environment.
You will generally be asked to submit a clear photo of your National ID (NID) or passport. In some cases, a driving licence may also be accepted. Make sure the photo is not blurry, all information is clearly readable, and the document has not expired.
The reason for rejection is usually communicated by email. If the photo was unclear or the wrong document was submitted, send the correct photo again. If you're unsure about the reason, contact live chat or email [email protected] — the team will explain what went wrong and help you resolve it.
Yes, this is very important. The name on your mv77 account must exactly match the name registered on your bKash, Nagad, or Rocket wallet. If the names don't match, verification may fail and there may be issues with withdrawals.
In most cases, verification is requested before the first withdrawal. However, it may be requested at any time if there is any security concern or unusual activity. Completing verification in advance makes the withdrawal process smoother later on.
Withdrawals
At mv77, withdrawals typically take between 15 minutes and 2 hours. If the account is already verified, the process is faster. The time may vary slightly depending on the withdrawal amount and the status of the payment network.
Yes, but the wagering requirements must be met. The wagering requirement for mv77's welcome bonus is 15 times the bonus amount. For example, if you receive a ৳2,000 bonus, you'll need to place a total of ৳30,000 in bets before withdrawing. Once the requirement is met, winnings from the bonus can be withdrawn normally.
Yes. mv77's withdrawal process runs 24 hours a day, 7 days a week. You can submit a request on Fridays, Saturdays, or public holidays. It may take slightly longer at night, but under normal circumstances it does not take more than 2 hours.
The minimum withdrawal amount at mv77 is ৳1,000. If your account balance is this amount or more, you can submit a withdrawal request at any time. If your balance is below the minimum limit, a request cannot be made.
No. For security reasons, mv77 only processes withdrawals to a mobile wallet that is registered in your own name and matches the name on your account. Any withdrawal request to another person's name or a different number will be cancelled.
The option to cancel while a request is being processed is limited. If you want to cancel quickly, contact live chat immediately after submitting the request. Once the payment has been sent, cancellation is no longer possible.
Still have questions? The mv77 support team is ready to help
Our team provides round-the-clock service in Bengali and English. Get in touch today.
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